This policy explains how GoBoost Naija handles payments and order problems. It applies to deposits, wallet balances, and paid orders.
Current Refund Position
GoBoost Naija does not currently offer refunds to a bank account or other payment method. This does not limit any consumer right that cannot legally be excluded under applicable Nigerian law.
Unused wallet funds remain in your GoBoost Naija account for future orders. They are not automatically returned as cash.
Partial or Failed Orders
Our system automatically handles partial or failed order statuses. Please allow up to 24 hours for the order status or automatic resolution to complete. No separate request is needed during that period.
If the order still appears unresolved after 24 hours, message support on WhatsApp at +234 906 418 7768. Include your order reference, the service ordered, and a brief description. Do not send your password or full banking credentials.
An order status correction or other automatic handling is not a promise of a cash refund. Any wallet adjustment, if applicable, will appear in your account.
Transfer Problems
Use the exact amount and transfer instructions displayed for your order. A transfer below the required amount may not place the order. If you have already transferred and the order is not updated after 24 hours, contact support with the order reference and transfer confirmation. Never send the same payment again unless support confirms it is needed.
Do not cancel a pending transfer after sending payment; the order page may continue checking for confirmation until the transfer expires.
Contact
For a payment or order complaint, contact us through Report & Support or start a direct WhatsApp chat at +234 906 418 7768.